Shipping & Returns

Shipping Fee:
  • A flat fee of $7.99 is charged for shipping on all orders across NZ until otherwise stated. Free shipping on orders above $69.
  • For orders outside of NZ, shipping fee is advised at the time of checkout
  • Customers outside New Zealand will also be liable for any customs and import duty, quotas, permits, product restrictions, and other local requirements.
Delivery Policy:
  • We use 3rd parties for courier services and couriers are dispatched Monday - Friday.
  • Expect 1-3 days for processing and packing your order.
  • If your order contains pre-sale or back-ordered products your order will be held at packing until all items are available.
  • You will receive tracking info via email when your order is dispatched.
  • After dispatch, the following time frames for delivery apply:
    • North Island - 2-3 working days + additional 2-3 days for rural delivery
    • South Island - 3-4 working days + additional 2-3 days for rural delivery
    • Additional delays may occur during New Zealand public holidays
  • Please be aware that our courier company is unable to deliver to PO Box addresses.

    Return Policy:

    Naturally Fabulous makes every effort to ensure that your purchase arrives to you in good condition. Should you experience a problem with your order, please email us at within 5 days of purchase and we will do our best to resolve the issue. All claims need to be made within (5) five working days receipt of a product. No claims will be recognized after that time.

    Please note we can only refund if goods are deemed to be faulty. We do not reimburse/refund shipping costs. 

    Contact us at if you have any questions regarding the shipment of your products.