- A flat fee of $5 is charged for shipping for orders across NZ until otherwise stated.
- For orders outside of NZ, shipping fee is advised at the time of checkout
- Customers outside New Zealand will also be liable for any customs and import duty, quotas, permits, product restrictions, and other local requirements.
- Expect 1-3 days for processing and packing your order.
- If your order contains pre-sale or back-ordered products your order will be held at packing until all items are available.
- You will receive tracking info via email when your order is dispatched.
- After dispatch, the following time frames for delivery apply:
- North Island - 2-3 working days + additional 2-3 days for rural delivery
- South Island - 3-4 working days + additional 2-3 days for rural delivery
- Additional delays may occur during New Zealand public holidays
Naturally Fabulous makes every effort to ensure that your purchase arrives to you in good condition. Should you experience a problem with your order, please email us at firstname.lastname@example.org within 5 days of purchase and we will do our best to resolve the issue. All claims need to be made within (5) five working days receipt of a product. No claims will be recognized after that time.
Please note we can only refund if goods are deemed to be faulty.