Shipping & Returns

Shipping Fee:

A flat fee of $7.99 is charged for shipping on all orders across NZ until otherwise stated. Free shipping on orders above $69.
For orders outside of NZ, shipping fee is advised at the time of checkout
Customers outside New Zealand will also be liable for any customs and import duty, quotas, permits, product restrictions, and other local requirements.

Delivery Policy:

We use 3rd parties for courier services and couriers are dispatched Monday - Friday.
Expect 1-3 days for processing and packing your order.
If your order contains pre-sale or back-ordered products your order will be held at packing until all items are available.
You will receive tracking info via email when your order is dispatched.
After dispatch, the following time frames for delivery apply:

North Island - 2-3 working days + additional 2-3 days for rural delivery
South Island - 3-4 working days + additional 2-3 days for rural delivery
Additional delays may occur during New Zealand public holidays

Please be aware that our courier company is unable to deliver to PO Box addresses.

Return Policy:

Naturally Fabulous makes every effort to ensure that your purchase arrives to you in good condition. Should you experience a problem with your order, please email us at naturallyfabulousnz@gmail.com within 5 days of purchase and we will do our best to resolve the issue. All claims need to be made within (5) five working days receipt of a product. No claims will be recognized after that time.

Please note we can only refund if goods are deemed to be faulty. We do not reimburse/refund shipping costs.