Shipping & Returns

Shipping Policy

  • A flat shipping fee of $7.99 applies to all orders within New Zealand unless stated otherwise.
  • Free shipping is available on orders over $69.
  • For international orders, shipping fees will be calculated at checkout.
  • Customers outside New Zealand are responsible for any customs duties, import taxes, permits, product restrictions, and other local requirements.

Delivery Policy

  • We partner with third-party couriers, with shipments dispatched Monday – Friday.
  • Please allow 1–3 business days for order processing and packing.
  • Orders containing pre-sale or back-ordered items will be held until all products are available.
  • Once dispatched, the estimated delivery timeframes are:
    • North Island: 2–3 working days (plus an additional 2–3 days for rural addresses).
    • South Island: 3–5 working days (plus an additional 2–3 days for rural addresses).
    • Please note: Additional delays may occur during public holidays.
  • We cannot deliver to PO Box addresses.
  • Tracking details will be emailed once your order is dispatched.

Return & Exchange Policy

At Naturally Fabulous, we strive to ensure your order arrives in perfect condition. If you experience any issues, please email naturallyfabulousnz@gmail.com within 14 working days of receiving your order, and we will do our best to resolve the issue.

  • We do not offer refunds for a change of mind. However, we can provide an exchange for an unopened product in its original condition, if requested within 14 days. Return shipping costs are the customer's responsibility.
  • If your product is faulty or damaged, you may request:
    • A replacement of the same product, or
    • A refund via store credit or the original payment method.
    • Faulty or damaged product claims must be made within 14 days of receiving the order.
  • Shipping costs are non-refundable unless the item is deemed faulty.

For any questions regarding your order, feel free to contact us at naturallyfabulousnz@gmail.com.